Description
Shipping Info
Limited Lifetime Warranty
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Contact Us: (484)-513-7746
Water Resistant Relay & Fuse
Wiring
Switch
We are just as impatient as you are, so we strive to get the product packaged, out the door and into your hands as fast as possible.
Shipping is 100% free on all US orders! Unlike others, there is no minimum to buy, we want your business.
All items are packaged and shipped out the same day when the order is placed before 2PM EST Monday-Friday.
Our commitment to you is providing clear and concise communication throughout your buying experience. You will receive a total of three e-mails or text messages from us
We utilizes UPS who naturally offers the fastest and most economical shipping methods. All items ship out of our Allentown Pennsylvania warehouse and typically arrive in 1 to 5 days depending on where you are located.
You can use the map below to determine your estimated shipping delivery date.
For International Orders
International orders do not qualify for free shipping. If you are located outside of the United States and wish to get a shipping quote just add the item to your cart and then you will see your available shipping options.
You can also contact us via online chat or e-mail our support team at support@offbrandproducts.com.
Aurora light bars are covered by a Limited Lifetime warranty that protects you against any manufacturer defects that may occur to the light bar when used under normal conditions.
A manufacturer defect can be best described as an imperfection or flaw that occurred during the Manfacturing process that prevents the product from operating as intended.
What is not covered is physical abuse. The Aurora Evolves, rock lights and X-factor lights are only covered by a 2-year warranty.
If you encounter an issue email support@offbrandproducts.com or call our office at 484-513-7746 to start the claim process. We will need your first and last name, address, date of purchase, phone number, product purchased and the reason for your return.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Unhappy with your purchase? Product not meet your expectations? Don't worry, we got you covered!
We are 100% positive that you will absolutely love your product, we are so confident that we will offer you a full refund if you're not happy with your product. The 30 Day Satisfaction Guarantee is valid within 30 days of your products delivered date. To start the process, we will send you a free return label so you can ship the product back to us in the way you received it, which means any mounting hardware, bolts, stickers, cards and anything else received must be placed back into the box. Once the product is received it will be inspected to make sure all the pieces are there, and you will be issued a refund within 2 business days. To start this process just email support@offbrandproducts.com or call our office at 484-513-7746.
LED Light Bar Covers:
Light bar covers are exempt from the return policy as light bar covers and pod covers are not returnable. These light bar covers are made exclusively for Aurora LED products ONLY, you assume the risk when you purchase the covers for a non-Aurora light bar.
LED Light Bar Brackets:
Aurora Mounting Brackets are not returnable. Lexbern Mounting brackets are returnable but the customer is responsible for return shipping cost and will be charged a 20% restocking fee. It is a good idea to measure your mounting surface to confirm which size you need.
Aurora Cradle Brackets:
Light Bar Cradle Brackets are returnable but you will be charged for return shipping and a 20% restocking fee. It is a good idea to measure your mounting surface to confirm which size you need.
Store Credit Program:
In the event you are not happy with your product and you want to try a different product, but you need some thinking time then you would be a perfect candidate for our Store Credit Program. When you utilize this program Off Brand will cover the cost of shipping the product you didn’t like and give you 30 days from the start of the claims process to decide on the new product you want. Once your decision is made the new item you want will ship same day or next day for free. To start this process just email support@offbrandproducts.com or call our office at 484-513-7746.
Special Order Products:
Off Brand does allow for the returning of special ordered or custom-built products, however, please note that there is a 20% restocking fee that will be assessed. The stocking fee covers our loss on the product as we will need to sell the item as used and at a lower retail price. To start this process just email support@offbrandproducts.com or call our office at 484-513-7746.
Free delivery
Order Before 2 PM For Same Day Ship Out
Satisfied or refunded
30 Day Satisfaction Guarentee
Top-notch support
You got questions? We got Answers!
Secure payments
Purchase With Confidence
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal